Request data deletion

These instructions cover data in the Agentiq app and are accessible without login. Controller: Agentiq Intelligence GmbH, Neuer Wall 50, 20354 Hamburg, Germany. Privacy contact: info@agentiq-intelligence.com.

1. Revoke provider access

Remove Agentiq in Google account connections or Meta business integrations. Depending on the connection, Meta may list it under “Apps and websites”. Remove manager access for Ads, Analytics, Search Console or Business Profile in the relevant service.

This revokes permissions. It does not automatically erase all content and derivatives already stored in Agentiq. Ongoing processing and locally stored credentials must also be considered.

2. Request deletion from Agentiq

Write to info@agentiq-intelligence.com, preferably from your Agentiq account email, with the subject “Agentiq data deletion”. Include:

• Your company and Agentiq account email, if any;
• the affected service, such as Google/Gmail, Meta Ads or WhatsApp Business;
• the requested scope: credentials, specific content, imported data and derivatives, or the whole account;
• a timeframe or reference for identifying specific content.

Do not send passwords, access tokens or identity documents without being asked. You can request deletion without an Agentiq account if your data was processed, for example in a message. The business contact and timeframe help identify it. Necessary identity and authority information may be requested.

The email link only opens your mail application. The request is sent only when you send the message. Viewing the page neither deletes data nor acknowledges receipt.

3. Scope and outcome

A request is not confirmation of deletion. Scope can include credentials, messages, contacts, campaign data, tasks, response rules, reports and other derivatives. For processing on behalf of a company, its documented instructions must be considered. Other people and tenants must not suffer unauthorised access or data loss.

We delete the data in all of the stores named and confirm the deletion and its scope to you, as a rule within one month. If we must keep individual records for legal reasons, such as invoices, we tell you which; they are then restricted and used for that purpose only. Server logs are deleted after 30 days at the latest in any case; backups, where they exist, are overwritten in rotation. Copies held by providers follow the providers' periods named in the privacy policy. Use the same privacy contact for progress and enquiries.

4. Originals at providers

Deleting Agentiq copies does not delete original Gmail messages, calendar events, ads or Google/Meta accounts. Use the provider’s own functions for those. See the privacy policy for more information.